Contact Kartefy
Have a question about an order, sourcing a product from China, shipping or business procurement? Send us a message and our team will help you with the right next step.
Business Procurement
Need bulk sourcing or procurement support for your business?
Business Enquiry →How Can We Help?
Send us the details of your question and provide your order number where applicable. Clear information helps our team assist you faster.
Use the contact form to reach our support team securely.
Kartefy helps customers source products from China and coordinate delivery to supported locations in Nigeria.
Include your order number so we can identify your order and respond more efficiently.
Our FAQ, Shipping & Delivery and Returns & Refunds pages answer many common questions.
Have a product link or image? Send us the details and our team will help guide you through the sourcing process.
CONTACT US FOR ANY QUESTIONS
You May Find Your Answer Here
Our help pages explain common questions about sourcing, delivery and returns in more detail.
Frequently Asked Questions
Answers about shopping, sourcing, payments, shipping and existing orders.
View FAQs →Shipping & Delivery
Learn how international logistics, customs, tracking and delivery work.
Shipping Information →Returns & Refunds
Information about damaged items, incorrect products, returns and refund eligibility.
Returns Information →Looking for a Product from China?
Send us the product link or image and our sourcing team can review your request.