Shipping & Delivery

1. How Our Delivery Process Works

When you place an order on Kartefy, your Nigerian delivery information is securely stored with your order.

Where applicable, the product is purchased from the selected supplier in China and sent first to our designated logistics or consolidation warehouse in Guangzhou.

From there, your shipment may be checked, consolidated with other parcels where appropriate, prepared for international transportation, cleared through the required logistics process and forwarded to Nigeria for final delivery.

2. Shipping Charges

International shipping charges are calculated using the shipping information available for the products in your order.

Depending on the product, the calculation may consider:

• Product weight
• Quantity ordered
• Applicable air-freight rate per kilogram
• Packaging and weight safety allowance
• Volumetric or dimensional weight where applicable
• Any applicable logistics or handling charges shown during checkout

The shipping amount shown at checkout is based on the information available to Kartefy at the time the order is placed.

3. Product Weight & Final Chargeable Weight

Supplier-provided weight and dimensions may sometimes differ from the final packaged parcel received by the logistics warehouse.

Some lightweight but bulky products may also be charged according to volumetric weight rather than physical weight.

Where there is a material difference between the estimated shipping calculation and the confirmed logistics charge, Kartefy may contact you before the international shipment continues.

4. Processing Time

Order processing begins after your payment has been successfully confirmed.

Processing time may include supplier confirmation, procurement, preparation of the goods and domestic transportation from the supplier to the designated China warehouse.

Different suppliers have different processing times, so products within the same order may not reach the warehouse at exactly the same time.

5. Estimated Delivery Time

Delivery times are estimates and may vary depending on the supplier, product availability, China domestic transportation, warehouse processing, consolidation, international freight, customs clearance and local delivery conditions in Nigeria.

Where an estimated delivery period is displayed during checkout or communicated after your order, it should be treated as an estimate rather than a guaranteed delivery date unless Kartefy expressly states otherwise.

6. Order Tracking

Tracking information may be provided at different stages of your order journey.

A supplier may first issue a China domestic tracking number when the parcel is sent to our designated warehouse. This tracking number relates to the China leg of the shipment and does not necessarily represent the final delivery tracking number for your Nigerian address.

Additional international or local tracking information may be provided when it becomes available.

You can review available updates through your Kartefy account or our Track Order page.

7. Multiple Products & Split Shipments

Products ordered together may come from different suppliers.

As a result, your order may arrive at our China logistics warehouse in separate parcels and at different times.

Where practical, shipments may be consolidated before international transportation. In some situations, however, products may be shipped separately.

8. Customs & Import Processing

Kartefy coordinates the applicable international logistics and customs-handling process for orders delivered through our standard shipping workflow.

Where customs, duties or other charges are specifically stated as included in the price or shipping option selected at checkout, they will be handled as part of that service.

Any exceptional charge that is not covered by the selected shipping service will be communicated where applicable before further action is taken.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, recipient name and telephone number during checkout.

Please review your delivery information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once a shipment has entered international transit or final delivery processing.

10. Delivery Delays

International deliveries can occasionally be affected by circumstances outside our direct control.

These may include:

• Supplier processing delays
• Flight or freight schedule changes
• Warehouse processing delays
• Customs inspections or clearance delays
• Public holidays
• Weather or transportation disruptions
• Local courier delays
• Other events beyond reasonable operational control

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with an update.

11. Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or materially different from what you ordered, please contact Kartefy promptly through our Contact Us page.

Please keep the packaging and provide clear photographs or videos where requested so that our team can review the issue.

Eligible resolutions will be handled in accordance with our Returns & Refunds Policy and applicable consumer rights.

12. Failed Delivery Attempts

Please ensure that the recipient can be contacted using the telephone number supplied with the order.

Where delivery cannot be completed because of an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts, additional delivery or redelivery charges may apply where permitted.