Frequently Asked Questions

Kartefy Global Sourcing helps individuals and businesses in Nigeria access products from China without dealing with the complexity of international sourcing, supplier communication, shipping and logistics.

Yes. Products listed in our online store can be ordered directly through the normal cart and checkout process.

You can browse available items on our Shop page.

Not necessarily. Kartefy sources products internationally, and some items may be supplied from China before being forwarded to the final delivery address in Nigeria.

• Choose the product you want.
• Select any available options or variations.
• Add the product to your cart.
• Enter your delivery information.
• Review your order and complete payment.

Product or sourcing costs may change where supplier pricing, product specifications, international logistics or other relevant costs change. The amount applicable to your order will be shown or confirmed before you proceed with the purchase.

Yes. You may purchase multiple products in the same order. Products may, however, come from different suppliers and can sometimes arrive at our logistics warehouse or be shipped separately.

You can use our Source a Product service. Send us the product link, specifications or a clear image and our team can review the request.

Visit our Source a Product page to get started.

Yes. You can submit links from marketplaces such as Alibaba, 1688 or Taobao. We can review the product and help coordinate the sourcing process.

You may submit a clear product image together with any specifications, size, quantity, colour, model or other relevant details. The more information you provide, the easier it is for us to identify a suitable product.

The basic process is:

• You send us the product you need.
• We review the sourcing request.
• Relevant product and order details are confirmed.
• You approve the order.
• We coordinate purchasing and fulfilment.

No. Product availability depends on suppliers, specifications, minimum order quantities, sourcing restrictions and other factors. We will let you know if a suitable sourcing option is available.

Yes. Please include all important specifications when submitting your sourcing request. Supplier availability will determine whether the exact requested variation can be sourced.

Kartefy is designed to make buying from China easier for Nigerian customers, including providing convenient payment options in Naira where available during checkout or through an approved sourcing quotation.

For custom sourcing requests, relevant product, quantity and order costs will be communicated before you approve the purchase.

Shipping charges depend on the applicable product and shipping arrangement. Where shipping is not already included, the relevant charge will be shown or communicated as part of the order process.

Payments should only be completed through payment methods officially provided by Kartefy. Do not send payment to an individual or unofficial account claiming to represent Kartefy unless it has been verified through our official communication channels.

Order processing generally begins after payment has been successfully confirmed and any required product or sourcing details have been finalised.

Depending on the order, products may first be purchased from the selected supplier in China and sent to a logistics or consolidation warehouse. They are then prepared for international transportation and forwarded through the applicable logistics process to Nigeria.

Delivery times are estimates and can vary depending on the supplier, product availability, domestic transportation in China, warehouse processing, international shipping, customs clearance and delivery conditions in Nigeria.

Shipping charges may depend on factors such as:

• Product weight and dimensions
• Quantity ordered
• Applicable shipping rate
• Packaging and safety requirements
• International logistics or handling charges

Supplier-provided weight and dimensions may differ from the final packaged parcel received by the logistics warehouse. Some shipping methods also calculate chargeable weight using actual or volumetric weight.

Tracking information may become available at different stages of the order journey. You can review available updates through your Kartefy account or our Track Order page where applicable.

Yes. Products may come from different suppliers and can reach the logistics warehouse at different times. In some situations, an order may therefore be divided into multiple shipments.

Kartefy coordinates the applicable international logistics and customs- handling process for orders delivered through supported shipping workflows. Any exceptional charges not covered by the selected shipping arrangement will be communicated where applicable.

For detailed information about shipping charges, delivery delays, customs, tracking and delivery attempts, please review our Shipping & Delivery Policy.

Return eligibility depends on the reason for the return, the condition of the product and any applicable product restrictions. Please contact Kartefy promptly if you believe there is a problem with your order.

Contact us as soon as reasonably possible and provide your order details together with clear photographs or videos showing the product, packaging and damage. This helps our team review the issue.

Please contact us with your order information and clear photographs of the item received. Our team will review the issue and advise on the available resolution.

Change-of-mind returns may be more limited for internationally sourced products. Eligibility will depend on the circumstances of the order and the applicable Returns & Refunds Policy.

No. Certain products may have additional return restrictions due to hygiene, safety, customisation, product condition or sourcing requirements.

Custom sourcing orders may have different return conditions because the product was specifically sourced based on the customer's request. Please review the confirmed order details and our Returns & Refunds Policy.

Where a refund is approved, the applicable refund will be processed in accordance with the resolution confirmed for the order. Processing times can also depend on the payment provider involved.

Please review our Returns & Refunds Policy for detailed eligibility, reporting and refund information.

Yes. Kartefy offers Business Procurement support for businesses that need larger quantities, commercial sourcing or ongoing procurement assistance.

We can review sourcing requests across a broad range of product categories, subject to supplier availability, applicable regulations and product sourcing requirements.

Where suitable manufacturers or suppliers are available, our procurement process can include sourcing options based on your requested product, specifications, quantities and business requirements.

Yes. Include your estimated quantity when submitting your procurement request. Minimum order quantities and pricing may vary by supplier.

Businesses with recurring sourcing requirements can discuss their needs with our team so that an appropriate procurement workflow can be reviewed.

Visit our Business Procurement page and provide information about the product, specifications, quantity and any relevant business requirements.

Use the Track Order page or your account where order information is available. Tracking details may be updated at different stages of the sourcing and delivery process.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after the order or shipment has entered fulfilment.

Cancellation depends on the stage of the order. Once a product has already been purchased, processed or shipped, cancellation may no longer be possible or may be subject to applicable costs.

Some stages of international sourcing may not generate daily tracking updates. If you believe your order has gone beyond the expected stage, contact our support team with your order number.

You can contact us through the official Contact Us page. Please include your order number when asking about an existing order.